Frequently Asked Questions
Everything you need to know about your vaping journey with E-Cigz.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.
What is your return policy on hardware and e-liquids?
We offer a 30-day warranty on hardware defects. For health and safety reasons, e-liquids, coils, and pods cannot be returned once the seal is broken.
How do I know if the products are authentic?
Every device we sell includes an authenticity scratch-off code that can be verified directly on the manufacturer's official website.
Do you offer international shipping?
Yes, we ship to select countries. Please note that customers are responsible for ensuring that vaping products are legal to import into their specific region.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as secure mobile payment options like Apple Pay and Google Pay.
Is an age verification required to purchase?
Yes, in compliance with federal law, we use a secure third-party age verification system to ensure all customers are 21 years of age or older.